iGolder Feedback Reputation
Each member has a feedback reputation score, also known as Karma, representing the overall satisfaction rating from other members.
After a trade, both the buyer and seller may rate
each other and optionally leave a feedback comment. A positive rating
from a unique trading partner adds one point to the reputation
score, and a negative rating deducts ten (10) points from the score; a
neutral rating has no effect. iGolder also has two extras, where an
outstanding rating adds two (2) points and a
Demerit Point deducts one
hundred (100) points from the score.
|Member Feedback Rating
||Weight on Feedback Reputation Score
|Outstanding Feedback Rating
|Positive Feedback Rating
|Neutral Feedback Rating
|Negative Feedback Rating
One of the most important aspect of the feedback rating is its
ability to help members making safe trading decisions. Repeated positive feedback
ratings from many different buyers is
generally a very good indication that the seller meets his
customer's needs. On the other hand, repeated negative
feedback ratings is a sign of poor performance and a high
probability of disputes.
Outstanding Feedback Rating
You are really really really sure the seller outperformed your
expectations in every conceivable way… Such feedback rating is rare
and can be used as a "success story" on the homepage of the seller.
As a buyer, you must justify the reasons why he considers an outstanding
performance to a merchant. To qualify for an outstanding feedback
rating, buyer must also write a comment of 100 words or more. Writing
a feedback comment such as "AAAAAA++++++" is not enough to justify an
Only the seller can receive an outstanding rating; the buyer cannot
because there is nothing outstanding for paying the seller.
Positive Feedback Rating
A positive rating is wherever you are happy about your trade. If
you consider the other party honored his part of the trade, then give a
positive feedback as your appreciation for a job well done. Although
positive feedback does not reduce any transaction fee, it
increases the goodwill of the other party making him more impelled to
perform again with integrity. People with nothing to lose are more
likely to behave dishonestly, so giving credit to a well earned reputation
makes a seller (or buyer) bound to its reputation. Because a great
reputation takes a lifetime to build and seconds to lose, there is an
economic benefit for honesty; each new customer brings marginal profits compared to
massive losses associated with having a bad reputation
and losing many customers.
The feedback reputation score gives buyers a good foresight of what to expect
with a merchant. Always leave feedback after a transaction so that other members may
benefit from your experience.
Neutral Feedback Rating
A neutral rating reflects the trade was okay, however you are not totally
happy, but on the same note, you are not totally disappointed either.
If you do not feel giving a positive rating, however do not have the energy
to go through the procedure to write a negative rating, then the neutral
rating is for you.
There is nothing wrong about receiving a neutral feedback rating, however
there is room for growth. We recommend sellers receiving many neutral
ratings to contact their customers and ask what they disliked. Some
customers will respond, and they will usually be honest. Most of the time
you will find a common theme, such as poor product quality, poor condition
of the delivered merchandise,
slow dispatch, poor communication or poor customer service. As a
seller, take this as an opportunity to improve your business. Also bear
in mind you cannot please everyone. There will always be some people
who are not satisfied no matter what you do. Do not take a neutral rating personally - it is part of life.
Negative Feedback Rating
A negative feedback is a statement by a member that a transaction has left
Again, negative ratings do not increase our transaction fees, however they
may repel new customers from doing business with you. A happy customer
tells one friend, and unhappy customer tells everybody.
As a buyer, don't be afraid to leave a negative feedback
rating when well
deserved. If you feel you have been treated
unfairly, then you have the right and the honorable duty to give
a negative rating with a comment to share your story. The feedback comment
is the ultimate way
to share your experience and protect others from
experiencing the same fate.
factual; not emotional when sharing your story. Furthermore, members whose reputation
Karma descends far enough into
negative territory will be suspended — meaning that
negative feedback is also a great way to eventually
get bad members off the iGolder network. Our
policy ensures such members cannot join under a new
At iGolder, we want all negative ratings to be fair and just however:
- As a rule of thumb, a buyer cannot give a negative rating
to a seller if the
seller has fully refunded the transaction
amount. Of course, there are always
exception to this rule, however it must be fully
justified. For instance,
someone hiring a developer for writing software,
and the developer does absolutely nothing until
the deadline. The developer deserves a
negative rating for being dishonest.
Simply having the software
developer refunding the buyer is not enough to
make things even because the buyer wasted
significant time, and perhaps, must rewrite his
business plan to deal with the delay.
- All members have the legitimate right to leave
a neutral rating with a comment to express their
disappointment. Neutral feedback ratings
do not need to be justified, however it is
always nice to write the story. For
instance, a comment such as "the product was
out-of-stock again, however the seller fully
refunded my purchase" is always better than
a neutral rating without any comment.
- If the buyer
initiated a dispute,
then it may be too late for the seller to avoid
a negative rating. If
the arbitration specialist awards
a refund to the buyer, then the buyer is free to
leave a negative rating while the seller cannot
give any negative rating to the buyer. On
the other hand, if the arbitration specialist
gives no award to the buyer, then the buyer must
bear all the arbitration fees and can only leave
a neutral rating, while the seller may issue a
negative rating towards the buyer.
- To avoid retaliatory negative feedback, the
seller cannot give a negative rating if the
buyer has paid for the product or service.
If the seller is unhappy about the paying buyer
(somewhat unlikely), he may leave a neutral rating
with a comment describing the attitude of the
buyer. Some buyers are a real pain,
sometimes abusive of time, patience and
goodwill. They are not worth keeping. At
iGolder, we do not want bad buyers, no more than
we want bad sellers. Please bear in mind
that bad buyers should be extremely rare because
Safetransit™ tool and our
- A buyer must complete a checklist of steps taken to resolve an issue
before leaving a negative rating or initiating a dispute. For instance, the buyer must
prove he has contacted the seller and waited 10 days before leaving a negative
rating. iGolder provides a free
secure chat for communication
for that purpose. This chat is encrypted and recorded;
and can be used as a
proof of communication with the seller.
- All negative ratings must
have a written feedback comment describing the
story. A member cannot leave a negative
rating without explanations. This is
important to protect others against dishonesty,
and also for iGolder to review those negative
ratings. If a seller receives a high ratio
of negative ratings, or a buyer always gives
negative ratings, then iGolder will investigate
to determine the legitimacy of those bad
With iGolder, you can always reply to a feedback
rating to express your side of the story.
Shoppers may look at your feedback and wonder what
the negatives are all about.
Make it clear that you will always handle problems
professionally and be fair if given the opportunity.
Keep it unemotional and professional.
Again, regardless how hard you try, and
how excellent your product or service is, there will always be unhappy
customers. Please don't bend over such
customers. iGolder provides a cost-effective
solution for this problem. Just keep
Removing Negative Feedback Ratings and Comments
You may file a request for a
if you feel you have unfairly received a negative rating or a vindictive
feedback comment. There are many types of feedback abuse, from writing
identifying information about another member to writing false accusations
such as selling broken merchandise. To remove a rating or a feedback
comment, you must pledge one gram of gold and iGolder will listen to your
side of the story. If the
comment is withdrawn, then your gram of gold will be refunded and iGolder
will issue a demerit point to the
member who wrote the malicious comment. Withdrawn ratings are not
counted in any way in your feedback reputation, however they remain hidden
in the database with an administrative procedure. If something ever
arise in the future, iGolder can dig such withdrawn comments and investigate
Also, iGolder will remove any neutral or negative
feedback left by a member whose account is suspended. Members with too
many demerit points or proof of dishonesty are subject to account
Buyer feedback extortion is when a buyer threatens to
leave negative feedback unless the seller cuts him a
better deal or reduces the shipping charge
after both parties agreed on the terms and
transaction amount. There is no feedback
extortion by asking the seller for a refund after
broken merchandise, nor for asking a partial
refund regarding a poor performance with respect to
the transaction agreement.
extortion is when a seller threatens to leave a
negative feedback if the buyer refuses
to leave him a positive feedback rating. The
buyer is always free to leave a neutral rating, and
a negative rating if the seller did not respected
the agreement. Also, the
buyer has the legitimate right to ask for a partial
refund if the contract was not fully respected, such
as excessive delays or damaged merchandise.
- If you believe you are victim of feedback extortion, you simply file
a request for
The cost is only one gram of gold, and the iGolder staff will listen to
your side of the story, including reading the transfer agreement and the
feedback comment left by the other party. If you were indeed
victim of feedback extortion, we will remove the negative rating, refund
your gram of gold, and issue a demerit
point to the member who gave you an unfair negative rating.
On the other hand, if your claim was furious, iGolder will keep your
gram of gold and leave the negative feedback to your reputation profile.
Safetransit™ tool is the ideal mechanism for
reducing feedback extortion. The performance conditions are
uploaded to iGolder.com and remain unchanged until the transaction has
been completed. If you feel extorted, simply pledge one gram of gold to iGolder to review the issue. If there was
genuine extortion, then iGolder will award you the full amount in
Safetransit to the victim without requiring you to fulfill the
contract. iGolder will also issue a demerit point to the offender
and prevent him from leaving you a negative feedback rating.
- Extortion starts when a member willingly sends a threat message
knowingly as illegal. The message only has to be sent to qualify
as an act of extortion. To protect our members against extortion,
we provide an interface to submit (upload) extortion
messages. If you ever received an
extortion message by email, then feel free to upload it to our
server. iGolder will retain such messages as
an administrative procedure. It is important
you upload all extortion messages as soon as possible because iGolder
can compile statics regarding extortion patterns. If a member uses
extortion against another member, he is likely repeat the process
towards others. The sooner we discover extortion patterns, the sooner we may act,
including terminating the account of the offender. Also, if you
later receive a negative rating as a consequence refusing to comply with
extortion, then you have a much stronger case to prove you were a
victim. If a member is a victim of extortion, then iGolder will
remove the negative or neutral rating, and will issue at least a demerit
point to the offender.
No Feedback? No Problem!
Sometimes members do not leave feedback ratings after closing a transaction.
At iGolder, this is not a problem because we assume all transactions completed with
Safetransit as positive. Although we fully endorse
the courteous methodology "You give me feedback, I give you feedback", we
also aim in reducing inefficient and redundant procedures. If a
transaction went smoothly, then it is perfectly legitimate to rightfully
assume the outcome was positive. A member has 6 months to update his
feedback rating for any transaction.
The benefits of automatic positive feedback also
increases the overall quality of feedback comments.
Buyers can learn more about the seller by reading
more descriptive feedback comments, instead of
having to skip numerous variants of comments like
"AAA+++". Also, storing only
comments keeps our database lean, thus making our
We are convinced our automatic positive feedback
assumption keeps your feedback rating fair. If
a member is unhappy about a transaction, he will
take the time to give a negative rating. If
the unhappy member is not willing to take any time
to give a negative rating, then it is probably
because it was not so important or he is not really
Can a feedback rating be changed?
Yes, of course. Members may change their
feedback rating up to a period of 6 months.
For instance, a buyer may purchase a product with a
warranty and the product breaks while the seller
does not want to honor the warranty. The
buyer may therefore change his feedback rating from
positive to negative with a comment describing the
facts. iGolder will keep hidden the original
rating and feedback comment (if any) as an
administrative procedure in case an investigation is
There is nothing wrong with a seller making his
customers happy, and therefore turning a negative or
neutral feedback to a positive rating. Without
the option to update a feedback rating, there is
little incentive for the seller to make any effort
to reconcile with the buyer. What is important
is having happy customers; there is nothing positive
in punishment, unless punishment results in a
Also, negative feedback comments are frequently made
by error, such as shipping at work and having
someone else picking up the package, or a having the
kids receiving the package and forgetting to inform
the parents. Sometimes people make several
transactions in the same day and confound one seller
with another, thus giving the negative rating to the
wrong seller. The list goes on. A negative feedback rating
can always be
removed by mutual agreement. To maintain the
integrity of our feedback system, iGolder may
investigate further if a member has the habit of
turning negative ratings into positive ratings.
One important feature affecting the reputation score are the
demerit points. A member
receives a demerit point for being dishonest or having non-respect towards
another member. Only
arbitrators and the iGolder staff may allocate demerit points.
Although demerit points are not directly part of the
feedback rating (a buyer cannot assign a demerit
point to a seller), they do however carry a heavy
weight on the feedback reputation score. Each
demerit point negates 100 positive ratings plus
transaction fees. Members with too many
demerit points may have their account terminated.
Feedback Reputation Score
The Feedback Reputation Score is the sum of
all feedback ratings over a period of time,
normalized to a value of 1,000. For instance,
if a member made 50 transactions, then each positive
rating is adds 20 points and each negative rating
subtract 200 points. By normalizing all
reputation scores, it therefore becomes easier to
compare scores. A buyer may wish to compare
the reputation score of two sellers, or compare the
scores of the same seller for different time
periods, such as the past 30 days and the past 6
months. Comparing different periods of time
may be insightful to determine if a member is
improving or regressing. For instance, a
member with a score of 800 for the past 30 days
while having a score of 990 for the past 3 years
clearly indicates a satisfaction degradation.
On the other hand, an identical score of 800 could
also mean the user made only 20 trades with 16
positive ratings, two neutral and one negative
iGolder requires a minimum of 10 transactions to
compute the Feedback Reputation Score. This is
to prevent a member who made only a few transactions
to share the same reputation with members who made
many positive transactions.
Feedback Reputation Summary
The Feedback Reputation Summary is a table displaying a
classification of feedback ratings. Although a the Feedback
Reputation Score gives a fair reputation overview, it gives little
information about reputation details. For instance, a member may have
received a Feedback Reputation Score of 1,000, only from positive
ratings, or the same score from an equal number of outstanding ratings
offsetting the neutral ratings. Since the Feedback Reputation
Score is computed starting at 10 transactions, a member having 10
positive transactions has the same Feedback Reputation Score as a
member with 10,000 transactions. To overcome this dilemma, each member
has the option to disclose the exact number of feedback ratings. A
feedback rating represents a unique transaction with a trading
The Feedback Reputation Summary also
display five reputations cores. The first
reputation score is calculated from the most recent
1,000 transactions, the second reputation score is
calculated from the past 30 days, the past 6 months,
the past 3 years, and since the account was opened.
There may be some overlap. For instance, a
member having opened an account 20 days ago will
have the same reputation score for the past 30 days,
as well as for the past 6 months, the past 3 years and the
total. Likewise, if a member having made fewer than
1,000 transactions will have the same total score as
the score for his most recent 1,000 transactions.
We believe such summary gives a fair assessment for member reputation.
The Karma is the value taken from the
Feedback Reputation Score for the past 6 months.
|Member Feedback Rating
||Number of Ratings *
||Past 30 Days
||Past 6 Months
||Past 3 Years
|Feedback Reputation Score / Karma
||Karma = 812
* The number of rating is calculated on the past 1,000 transactions, and
values are rounded to one decimal.
Benefits of Displaying Feedback Reputation Summary
The greatest benefit of displaying the reputation summary is increasing
trust. The more a member knows about you, the more likely he will be
willing to engage in business with you. If you have a low
strongly encourage you to consider displaying your feedback summary in your
public profile. For
instance, you may have a zero Karma because you made only 10 trades with one
negative rating. Without displaying your reputation summary, the buyer
may not know how you ended up with a zero Karma. If you choose to display your feedback summary, then
buyers will probably disregard this negative rating and decide to do
business with you anyways. After all, one or two negative ratings can happen to anyone,
and the ratio of negative ratings may be high with someone new selling
online. It may happen because the new seller provides poor shipping.
On the other hand, a seller having a zero Karma on 1,000 sales represents a
warning for potential disputes.
The more transactions you have, the higher is your status in the eyes of
your potential customers. If you made close to 1,000 transactions,
then it means you are probably doing something right... unless your
reputation summary shows massive neutral and negative ratings.
Benefits of Displaying Feedback Reputation Comments
Displaying feedback comments can bring trust and confidence to almost any
business or personal transaction. When you choose to display your
comments, iGolder displays all of them: the good, the bad and the ugly
comments. These comments are valuable indicators about your behavior
as a buyer or as a seller. If you have a great reputation score, then
displaying your feedback comments will just increase usefulness of your
Negative feedback comments can be your friend. Most buyers are
interested learning how you got negative and neutral
feedback ratings. A buyer may have given you a neutral rating for slow
shipping, or poor product packaging although the product arrived in perfect
condition. Also, an idiot customer (yeah, there are such things) may
give you a rude comment because he is plainly stupid and does not
understanding your product. Comments written by such idiots are easy
to spot, particularly if you provide a reply explaining your side of the
story. Without going into details, I am sure you understand what
I mean if you have been doing business with the public long enough...
At iGolder, we value freedom of speech and every member has a right to
his opinion. Your reputation score is a summary of what
others think of you. If you only have idiots
as customers, then perhaps it is time to revise your business model.
Likewise, if shipping time or packaging is very important to a customer,
then he is free to express himself without fear of retaliation or
litigation. A customer may give a negative
comment for non-performance. An example is hiring a speaker for an
important event, and the speaker does not show up. Refunding the
speaker fees to the organizer and calling things even is an insult.
The organizer spent for renting the auditorium, spent on advertising for the
event, and perhaps had to refund his customers who purchase tickets for the
event. In such cases, a negative rating is well deserved, and
others should know about it. By the way, iGolder has a tool called
Cancellation Provision to
deal with such situations.
A potential customer reading such negative comments may conclude "well, if
this is the worse one can say about this member, I think I can do business
with him". In our case above, the story for the public speaker is he
interpreted the date 2/3/2013 as 3/2/2013 because in his country, the date
is expressed as day/month/year rather than month/day/year. Whatever
the excuse however, the result is the transaction was not positive in any
way, and a negative rating should reflect this outcome. Perhaps the
speaker should always confirm important events.
Remember people hate being scammed. A few negative ratings is not the
end of the world, as long as the intent was not malicious. Everyone
with half a brain knows mistake occurs or the postal system may be slow.
If there is a pattern of such negative ratings, then it may drive away
Another benefit of disclosing your reputation comments is after receiving a
negative rating within your first transactions. For instance, you made
12 transactions and got one negative rating. Such performance would
give you a Karma of 83, which is considered very low by
our standards. If you disclose your reputation comments however, then
your potential customers will see you just got only one negative rating.
A single negative rating can happen to anyone, especially when someone is
inexperienced with the matter. On the other hand, the same Karma could
also be the result of 75 negative ratings out of 900 transactions, which in
this case, there is a genuine problem with the seller.
I see decimal numbers. What does it mean?
Sometimes a feedback rating may include a decimal (fraction) because the transaction
value is too small or is considered a non-unique. For instance, a
positive feedback rating may have a value of 0.5 because the transaction amount
was half a gram of gold, or the transaction was made 50 days after
trading with the same member. To qualify for a full
feedback rating, the following criteria must be met:
- The transaction amount must be at least one gram. Any
transaction below 1 gram will be weighted at pro rata.
Although such small transactions affect the rating value, they do not affect
the feedback percentage if they are all the same size. For
instance, a member selling only items at 0.01 grams
can still have 100% positive feedback and a Karma of 1,000, however his
total number of ratings will not grow as fast as selling items for one
The goal is removing the incentive of making tiny transactions to boost
feedback ratings. After all, purchasing an item for 0.01 grams of gold
should not have the same feedback rating as larger transaction of 1
gram. The buyer can always leave a feedback comment
regardless of the amount. So if your business is selling very small
items, you can still earn a great reputation, however your number of
ratings will always appear lower than the number of transactions you
made because you always make micro transactions. Making a micro
transaction goes both ways; a negative rating will carry the same
proportional weight as a positive rating, however the buyer can write a
negative feedback comment which will show in your feedback summary as
any other comment. iGolder does not display the transaction weight
to a comment, although the members may mention it as part of the
- The feedback rating computes the total number of unique
transactions. Repeated transactions are counted but at pro rata on
a scale of 100 days. Why such policy? To prevent someone
from making repeated transactions with the same member to boost his
For instance, a buyer purchases an item from a seller, and during the
same day, purchases another item. Would that count as two unique
feedback ratings? Not at iGolder. What about purchasing the
next day? What if the buyer purchased a monthly subscription? Should a
merchant selling a subscription for 12 months receive 12 positive
At iGolder, any transaction involving two members within 100 days are
considered non-unique. The uniqueness of the transaction is
calculated from the
number of days between the transactions. If a member make a purchase
and next month make another purchase, then the second purchase will have
positive rating of 0.30 assuming the month had 30 days. Therefore the
seller will have 1.3 as the number of positive ratings. The seller will
still have a 100% positive feedback rating and a Karma of 1,000,
assuming all other transactions were positive.
The goal is removing the incentive of making repeated transactions to
boost feedback ratings. Having feedback from
many unique trading partners is far more reliable than having many
feedback comments from the same partner. Nevertheless, a business
having returning customers is a sign of a good reputation. Having to wait 100 days gives a fair delay
to work the system, thus improving improve the honesty of feedback which
provides benefits to buyers and sellers alike.
- A member may receive a partial demerit point. For
instance, a seller received a 0.5 point because he behaved incorrectly
during a dispute and the arbitration specialist decided he is "half
guilty" Another scenario where both the seller and buyer are
involved in a dispute, and both are dishonest. Therefore both
receive a 0.5 demerit point.
To protect your privacy, only one decimal is
displayed after the period. Displaying the
exact decimal value may reveal the exact number of
transactions, which in turn reveals how often you
make trades. Also, limiting the accuracy to
one decimal provides built-in forgiveness. For
instance, iGolder displays a zero percentage to any
member receiving one negative rating for every 2,001
transaction (the percentage of negative is 1 / 2001
= 0.04998% which, rounded to one digit, registers as 0.0%).
Why limiting seller reputation to 1,000 transactions?
For privacy (and security), all reputation scores are capped to display the
most recent 1,000 transactions. By having a cap on the number of transactions,
we make it much more difficult for a third party to estimate
the size of the merchant's business, and therefore the total size of
iGolder. At iGolder, we are privacy fanatics
as we prefer to keep a low profile without disclosing our aggregate
statistics. Successful people are victim of frivolous lawsuits. By
normalizing your reputation score to 1,000 transactions, we protect you
against litigation. Also, people who are wildly successful often receive
negative feedback ratings from vindictive buyers. Having a cap to a
reasonable amount of transactions reduces the risk of provoking envy and jealousy
among your customers.
We believe displaying the feedback ratings of the
most recent 1,000 transactions is sufficient to give a fair assessment
about the merchant's trustworthiness. The buyer does not need to know exactly how many
sales were made by a merchant to make a sound decision about the his/her
reputation. In our view, computing the percentage of
positive feedback ratings represents a fair measurement. When the
number of transactions becomes large, the buyer must
calculate the percentage ratios anyways. For instance, having 10
negative ratings from 1,000,000 transactions represents a
satisfaction rate of 99.99%, and having 10 negative ratings from 20
transactions represents a 50% satisfaction rate. To display a
comprehensive feedback reputation, iGolder also computes (and displays) the
satisfaction feedback ratings for
the past 30 days, past 6 months, past 3 years and the grand total since the account was opened.
As a buyer, you may see if the satisfaction ratios are improving or
deteriorating in time.
Another benefit of having a reputation cap is reducing the risk of a
merchant enjoying a large number of positive ratings from turning bad.
Without a reputation score ceiling, poor performing members who
have had a previously good record may trade for a long time before
they appear to be less trustworthy. Let's say a member has a
reputation score of 175,456. That member may easily make
5,000 consecutive bad transactions without affecting his his
reputation score in any meaningful way. If each negative rating
subtracts one point, as eBay does, then the merchant still has a reputation
score of 170,456 after carrying out 5,000 bad transactions - a reputation
score which would be considered very good. Things are different at
iGolder because we subtract 10 points per negative ratings, and we calculate
the score on the 1,000 most recent transactions. By having such
policy, iGolder displays a negative reputation score to any merchant
receiving more than 100 consecutive negative ratings, regardless of past
iGolder Public Profile
Every iGolder member has a public profile. The
always displays the nickname / alias of the member as well as his
Karma. Optionally, the member may disclose his feedback
reputation summary and feedback comments.
A public profile may also display the URL of the website of the
member, a brief description of products and services offered,
and/or a bio about member. If a member is a mediator or an
arbitrator, then his profile will also include his reputation as a
mediator or arbitrator (whichever is applicable).
Although your Feedback Reputation Summary
may be private and hidden, your Karma is always
visible on your public profile. A member cannot
hide his Karma value. The Karma value is simply the Feedback Reputation Score
for the past 6 months; it does not display in any way the
total number of transactions, however it displays a
fair assessment of reputation. The Karma is
not always displayed as a number; it includes other
values such as New Member, Low Activity,
Unreliable Member, and Account Terminated.
|Greater than 1,000
||A Karma greater than 1,000 is a sign of an outstanding
reputation. The member received more outstanding
feedback than neutral feedback, or he received more than 20
outstanding feedback for every negative feedback. Any Karma
larger than 1,000 is a sign of a genuine achievement because is very
difficult to receive an outstanding feedback.
||A Karma of 1,000 is a sign of a great reputation. The
member only received positive feedback without any negative or
neutral feedback. Another situation is the member received an equal
amount of outstanding and neutral feedback, both offsetting each
|900 or more
||A Karma of 900 or more means the member has a very good
reputation, meaning less than 1% of
negative feedback. By the way, having 99% positive and 1%
negative feedback gives a Karma of 890.
||A Karma of 780 means only 2% of transactions received a negative
rating. To put the Karma value of 780 into perspective, eBay requires a minimum of 98% positive feedback
ratings to qualify as a Power Seller.
||A Karma of 500 is means half of the feedback are neutrals while
the other half are positives, or a reputation with 95.5% positive feedback
ratings with 4.5% negative feedback. The closer the Karma score is towards zero, the
further away is the member from having a great reputation.
||A zero Karma means the member received no positive ratings, or
received 9.1% of negative ratings completely
offsetting the 90.9% positive ratings.
|Less than 0 (Negative)
||A negative Karma means the member has a poor reputation
according to the iGolder yardstick. The member received more
than 9.1% of negative feedback which offsets all his positive
A negative value may occur because a negative rating reduces the Karma score
10 times more than a positive rating. Of course having
9.1% negative ratings may not appear that bad, because it also
mean almost 91% of transactions were positive. At
iGolder, we have high standards for quality, and we reward good
behavior. Since we want the Karma value to be meaningful, we do
not hesitate to display a negative Karma to draw attention to the
community. Our hope is the member with a low Karma will
his trading habits and increase his Karma score by receiving a
higher ratio of positive ratings. We recommend being careful
when doing business with a member having a negative Karma; it is a
sign for potential disputes.
|New Member or
|The Karma is not calculated until the member completes 10
transactions. In order to compute a reliable Karma, we require
a minimum of 10 transactions to assert a reputation. If the new member receives one
negative rating, he looses the status of New Member and his Karma automatically becomes negative.
If you see the status New Member, it means "so far, so good".
||iGolder requires a minimum of 1 transaction within the past 6
months to display the Karma value. Any value below
this threshold is considered as Low Activity. A low activity
represents a good Karma with a low volume of transactions. If
the member received any negative rating during the past 6 months,
his Karma would display a negative value.
||This is the worse reputation a member can get. The
Unreliable status is assigned after loosing a dispute while not
abiding to the decision of the arbitration specialist. It is
far worse than having a negative Karma; it is the lowest Karma
before having an account terminated.
||This status is displayed for members no longer part of the iGolder community,
typically because of account termination due to fraudulent activity.
You cannot transact with any member whose account has been terminated.
iGolder is also considering computing the Karma from the
lowest reputation score from either
the past 1,000 transactions, the past 30 days, the
past 6 months, the past 3 years or the grand total.
We are not implementing such policy because we aim
to reward improvement. If a member
knows his Karma will not get better for many years, he has
little incentive to improve his behavior.
Reputation and Disputes
Winning or losing a dispute arbitration does not affect your feedback
reputation nor your transfer fees. On the other
hand, if you loose by arbitration, you have to pay the
dispute fees and
refund your customer, plus likely to receive a negative feedback rating
without having the option to give a negative rating to the other party.
Disputes are also time consuming, stressful, and often damage future
business relationships between the parties.
It is preferable to avoid disputes as much as possible. Some of
the leading causes of disputes are the easiest to minimize through careful
contract negotiation. Most contract disputes occur as a result of
disagreements over the meaning of terms in the contract. Disputed terms can
involve design or performance specifications, the statement of work or even
the schedule. Pay close attention for areas of potential
misunderstanding and clarify before submitting a bid or proposal.
It may be difficult to enforce an interpretation of vague terms against a
party who did not understand to have undertaken a purported obligation.
Reputation and Litigation
It is a violation of our
to sue another member regarding a comment or a feedback rating.
iGolder provides a cost-effective mechanism for
so there is no need to clog the public courts about something you do not
own. Your reputation is what others think of
you. Your iGolder reputation is nothing more than the
credibility iGolder bestows to your account, determined from the feedback of
your trading partners. At iGolder, we value freedom of speech, and
your trading partners have the right to express themselves without any fear
of litigation. If you do no like having your Karma value displayed
next to your nickname, then feel free to use another payment system.
When you use iGolder, you agree that your trading partners may rate you
honestly - according to their satisfaction. A feedback system
forbidding negative ratings would be meaningless.
If a member becomes victim of a lawsuit regarding a feedback comment, we
will terminate the account of the member who initiated the lawsuit. So
much for preserving a reputation!
Benefits of Maintaining a Great Reputation
To conclude on a positive note, we would like to
share Food for Thought regarding reputation.
- A satisfied customer is a returning customer, and it is usually cheaper to retain customers than to acquire them.
- The costs of serving long-life customers are less than those of
serving new customers. This is typically true because
customers learn over time, and have less questions or problems.
This is not always true however; long-life customers may require
better service in reward for their loyalty.
- Long-life customers increase the reputation of your business and
attract new customers through word-of-mouth.
The longer the relationship, the higher the probability of spreading
word-of-mouth, and the higher the credibility of the word-of-mouth
Long-life customers customers often generate referrals raving about your
products and services because they are happy doing business with you.
- Long-life customers are more likely to buy more from your business,
offering you the opportunity to receive a larger share-of-wallet through up-selling
Remember, a business is an entity
serving its customers, and profit is the byproduct
of excellence. Reputation is just one metric measuring