Secure Encrypted Messaging
iGolder offers a built-in secure messaging system to privately send and
receive messages with other members. This way, our members can communicate
with total privacy and anonymity
amongst themselves. The messages are encrypted and recorded, making
the chat conversation the ideal tool for negotiating minute details regarding a
In the future, we will integrate a real-time chat messaging, similar as
other Instant Messengers. This feature has been postponed because we
wanted to launch iGolder earlier.
Typically, a chat involves only two individuals. All
conversations remain confidential, unless both parties agree to
invite a mediator
to join the chat. The task of the mediator is to understand the
differences between the buyer and seller, and participate in the chat
discussion to find a solution. If mediation fails, then an
arbitrator may join the chat. The task of the arbitrator is to
gather the facts and make a decision. Since all chat messages are
recorded by iGolder, the arbitrator can use the chat conversation as an
"official" document concerning what was agreed upon. The other tool
available to the arbitrator is the
Safetransit™ Conditions, where a document containing the performances
and obligations of each party is linked to a specific transaction. The
arbitrator may also communicate with the buyer, seller and mediator (if any)
to clarify certain questions before rendering a verdict.
Ideally, we would like the chat to be used solely when a buyer
asks a question to a seller regarding a product or a service.
We feel, however, that recording the chat conversation is great
feature adding value to the iGolder network in case of a dispute.
After all, if you wish to have an "off the record" conversation with another
member, feel free to use email or any popular instant messenger services.
We value freedom of choice.
We welcome suggestions. If you have ideas to improve iGolder, feel
free to communicate with us.