Unauthorized Transaction

An unauthorized transaction is a trade made under your iGolder account without your permission or authorization.  iGolder considers this security breach as the most serious fraud.  If we receive a message regarding an unauthorized transaction, we will do everything in our power to investigate and resolve the issue as soon as possible.

 

What do do?

If you notice any suspicious transaction in your iGolder account, please contact us immediately.  Your liability for an Unauthorized Transaction is determined by how quickly you report it to us.  If your account has been compromised and you act quickly, then we may be able to recover all your gold and catch the crook.  According to our Account Agreement, you are responsible of all activities done under your account.  iGolder will bear the losses associated with an unauthorized transaction only if you can prove you are not responsible in any way for the unauthorized transaction.

 

Your Protection Regarding an Unauthorized Transaction

It is important you act quickly.  iGolder has a built-in protection mechanism called First Transaction Protection Delay to safeguard your account from unauthorized transactions.  Depending on the amount of gold transferred, the recipient has to wait from 24 to 72 hours to clear (complete) the transfer.

 

Each unauthorized transaction is handled on a case-by-case basis.  Please explain your story in details.  Honesty is important because if we feel you are lying to us, we may simply discredit your case.  For instance, your notebook may have been stolen and the theft made an unauthorized transaction and emptied your iGolder account.  How he did it?  Simple.  You wrote down your login and password on a file named iGolderPassword.txt.  Not smart.  Although you are liable for such losses, if we are able to recover your gold, we will be happy to revert the transaction and return your gold.  Perhaps you will be careful in the future keeping your password private and confidential.

 

If someone does try to guess your password, your account will be locked after a pre-determined number of unsuccessful attempts. This prevents an unauthorized user trying multiple times to guess your password.  We log every unsuccessful login and compile detailed reports to detect any fraud pattern.  Again, if your notebook was stolen, we need to know about it, otherwise your story regarding a hacker trying to breach our login security may not hold water.  We built every component of the iGolder network with security in mind.  Any claim regarding the integrity of our platform will be taken very very seriously.  iGolder may be indeed at fault for negligence, and therefore responsible for the losses.  If iGolder is at fault, we will bear all the losses and send you a formal apology by mail.

 

We are also fully aware there are dishonest people initiating a payment, and after receiving the product or service from the seller, pretend the transaction was unauthorized in the hope to get a refund.  Those customers can look in your eyes and tell a lie without blinking.  Such trick does not work at iGolder.  We have been in business long enough to know such customers exist, and how to spot them by asking though questions.  If we believe in good faith a member attempted to defraud iGolder, we will freeze his account and investigate further.  We don't want those individuals as our members.

 

Unauthorized Transaction Investigation

When investigating an unauthorized transaction, iGolder needs your full cooperation to determine the true origin of the transaction.  Since we log all IP addresses, we are capable to determine whether the transaction originated from your computer or from a different machine.  Of course, the IP address may not suffice to conclude anything, however it may help us to determine if the transaction was made from your home, your office, or from another city or country.  Then, we need to investigate the recipient(s) of the transaction, because the account owner receiving the gold is likely to have been involved in the unauthorized transaction.  We will ask the recipient of the unauthorized transaction to provide a valid ID, proof residence, the invoice regarding the transaction, and perhaps what kind of business he is involved.  If the gold has been transferred again to another account, then we will investigate everyone who transacted with the recipient of the unauthorized transaction.  We do this to ensure there is no collusion.

 

Unauthorized Login

In your iGolder account, you can view a list of all previous logins, by date and by IP address.  You have to contact us if you notice a suspicious login, either at a date you are certain you never visited iGolder, or from an IP address different than your computer.  Most fraud starts with an unauthorized login where the fraudster gathers account information prior making the unauthorized transaction.

 

To protect your account against unauthorized logins, iGolder offers the option to send you an email message each time someone logs into your account.  This way, if you ever receive such email while you are not using iGolder, then you know your account security has been compromised.

 

Email Phishing

If you ever receive an email "from" iGolder and your avatar or personal quote is missing, just ignore it.  Do not click on any link, regardless of the content of the message and urgency to act.  Such fraudster may use a fake website looking very similar to www.iGolder.com in the hope of collecting your username and password.  Please remain vigilant; email spoofing and phishing attacks are the fastest growing form of consumer theft.  When in doubt, launch your web browser, manually type www.iGolder.com on your address bar, and login to your account.  In your account you will see your history of emails and with notification messages and hyperlinks to act (if necessary).

 

 

Since August 1st, 2013 iGolder is no longer accepting new accounts and balances can only be redeemed. During the past years, we have been recommending Bitcoin more than our own payment system. We believe in physical gold ownership, and developed iGolder as a mechanism for people to acquire physical gold by trading with one another.

Since iGolder has a central point of failure (our server may be raided by thugs wearing some kind of uniform), we feet it is safer for us to cease operations. The iGolder experiment has been personally rewarding as we met many gold enthusiasts and also learned about Bitcoin in the process. For those who have no idea what Bitcoin is, we recommend doing your own research. Bitcoin is far superior to iGolder in every way, both in privacy and security as our server is always vulnerable to confiscation. Bitcoin is a communication protocol with a built-in "escrow service" capable of protecting both the buyer and the seller, rendering our Safetransit completely redundant. To learn more about the Bitcoin protocol and its feature, please watch "http://www.youtube.com/watch?v=mD4L7xDNCmA (Bitcoin 2012 London: Mike Hearn).

For those having gold in their iGolder account, we will ship the physical metal to anyone having more than 1 ounce of gold, assuming the owner is willing to assume the shipping costs. For smaller quantities, we offer to settle in Bitcoin, however we will also settle with any other reasonable payment system. We will give everyone at least two full years (until 2016) to contact us to claim their gold. After that period, any unclaimed gold will go to fund an economic development project in Honduras helping local people to become entrepreneurs.

We sincerely wish you the best in life and hope to keep in contact with you.

Yours in liberty,
The iGolder Team.


Update 2014: Since we announced we no longer accept gold transfers, we have received countless emails asking to keep the free gold charts and the PGP encryption tools. We plan to keep running the domain iGolder.com for both the gold charts and the encryption tools. Better, we are developing state of the art open-source software for a secure decentralized social network with a built-in wallet. We will announce when we have a product ready for use. Stay tuned!