How to Stop a Gold Payment
If you believe the seller failed to deliver the product or service you
purchased, you are welcome to stop (pause) the payment to clear from
Safetransit™. As long as the payment
is in Safetransit, you may stop (pause) it preventing the seller to receive the
Step #1: Locate The Payment You Wish to Stop
In the My Account tab, you will see all the
transactions you made. Select the payment transaction you wish to stop by
clicking on View Details.
Step #2: Click on the Stop Payment Button
Enter the reason why you are stopping your payment and click on the Stop
Step #3: Confirm You Want to Stop The Payment
After you click on the button Stop Payment, iGolder will prompt you a
message box to confirm you really want to stop the payment. Stopping a
payment may lead to a dispute.
Payment Stopped (Paused)
After confirming you want to stop your payment, you will see the following
page. You have four options:
- Resume Transaction. If you have reached an agreement with
the seller (or if you have received the product or service you purchased),
you are welcome to resume the transaction. The transaction will
continue as before and will clear from
Safetransit at the closing date.
- Make Proposal. You may make an offer, such as a cheaper
price or a longer Safetransit time. If the other party agrees, then
the transaction will resume. As the buyer, you may stop (pause) a
payment and the seller to give you a partial refund for your transaction.
- Send Private Message. iGolder has a built-in private
messaging system. We highly recommend using our messaging system.
In the case of a dispute requiring arbitration, the arbiter will read the
messages sent to understand the situations. Communicating by email or
by phone is good, however our private messaging system keeps a record of the
- Pay Arbitration Fee. This should be
the last resort, where you want to escalate the
dispute into arbitration. The transaction fee is 1 gr gram of gold plus 10% of the disputed amount.
To learn more, visit
Dispute Resolution Rules.